For iPhone devices: After downloading the free Art Institute of Chicago’s Official Mobile App, tap "info" in the bottom right corner and then tap the "Access Member Card" and enter your member ID (also known as your member number). You can find your member ID on the member card you received when you joined the museum. It is also included in your welcome email. You will also be asked to enter your zip code, which should match the zip code on your membership.
For Android devices: After downloading the free Digital Member Card app, enter your member ID (also known as your member number). You can find your member ID on the member card you received when you joined the museum. It is also included in your welcome email. You will also be asked to enter your zip code, which should match the zip code on your membership.
Once you have entered in the information, your name and membership level will appear. When you visit the museum, simply tap the app to access your card and show it throughout the museum to access your benefits.
How do I look up my member ID?
Your member ID is just another name for your member number. If you have a printed member card, it appears under your name. You may also call Member Services at (312) 499-4111, e-mail email@example.com, or visit any member desk at either entrance or in the Member Lounge, and a membership representative can assist you.
I've tried entering my member ID and ZIP code, but the app doesn’t recognize me. What do I do?
We may not have your most current contact information on file. Please call Member Services at (312) 499-4111 for assistance.
What are the technical requirements?
The Art Institute of Chicago's Official Mobile app works on the most current version of iOS for the iPhone and iPod touch. To learn more about which version you have, check the settings tile on your device. Visit Apple Support for more information about updating your device to the latest iOS. The Digital Member Card App works on most Android devices.
Will the app update when I renew my membership?
For iPhone devices with the Art Institute of Chicago’s Official Mobile App: Yes, but not automatically. Once your renewal is processed, sign into the app and tap "Change Information.”
For Android devices with the Digital Member Card app: Yes, but not automatically. Once your renewal is processed, tap the "i" button in the lower right corner, and then tap the "Refresh" button.
What if I have a joint membership?
For iPhone devices with the Art Institute of Chicago’s Official Mobile App: The digital member card recognizes that you have a joint membership and allows you to select the user whose name will appear on the card. Log in to the app and then select "Switch Cardholder." This will change the name that appears in the app.
For Android devices with the Digital Member Card app: The digital member card recognizes that you have a joint membership and will allow you to select the user whose name will appear on the card. Tap the "i" button, scroll down to "Select Cardholder," and tap on the desired name to activate.
How many users are allowed per digital member card offering?
The app functions like a regular member card and allows the same number of users as the number of cards you are issued when you join the Art Institute. Just like with your regular member card, your membership is not transferable, and you may be asked to present a photo ID when visiting the museum.
How many guests can I bring with my digital member card?
Both apps allow the same benefits as your regular member card. For example, if you have a Member Plus membership, your digital member card will allow entry for up to four adults. As always, the member must be present for guests to receive admission.
In addition to admission to the museum, can I use my digital member card for admission to the Member Lounge and discounts at the museum's shops and restaurants?
Absolutely! Your digital member card, accessible through either app, is accepted in the museum’s shops, restaurants, and exhibition entry.
Will I be able to use my digital member card to receive reciprocal privileges at other museums?
For iPhone devices with the Art Institute of Chicago’s Official Mobile App: This functionality is not available at this time, but we expect to add this soon. For the time being, please bring your printed member card with you when visiting participating museums.
For Android devices with the Digital Member Card app: Yes. Premium Member–level members and above will be able to use the digital member card to gain free admission at our partner museums. Your eligibility is indicated by the "M" icon in the lower right part of the screen.
I just joined for the first time. How long will it be before I receive my member ID?
If you joined on site, your member ID is located on the back of the member card you were issued under your name. Memberships purchased online or over the phone take 3-4 business days to process. You will receive your regular member card in the mail within 2-3 weeks of signing up, but if you’d like access to your Digital Member Card app sooner, please call Member Services at (312) 499-4111 and they will determine if your member ID has been assigned.
What should I do if I change phones?
Reinstall the app on your new phone and enter your member information to activate. Your Digital Member Card should only be used on one phone at a time.
Can I manage my membership on my phone?
At this time, the app's sole purpose is to relieve your wallet of an additional plastic card and allow easy access to the museum and member benefits. To renew your membership or update contact information, please call Member Services at (312) 499-4111, visit artic.edu/joinaic, or stop by a member desk for assistance.
How do I become a member?
We are excited to hear you'd like to become a member! You may join the Art Institute by visiting our website, calling (312) 499-4111, or stop by one of the membership desks located at each entrance on your next visit.
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